Terms And Conditions - Design On-Line Orders

Guarantees / Refunds / Cancellations

At HITEK we’re dedicated to providing 100% customer satisfaction. If the products you ordered fail to meet your expectations, simply contact us and we’ll do everything possible to see that you’re happy with your HITEK experience.


Can I cancel my on-line order?

You may cancel your order anytime prior to approving your proof without incurring any charges.

The moment you submit your order, we start working to get it to you as quickly as possible and it cannot be changed. But, we know - mistakes happen. We'll do everything possible to cancel your order, please contact us immediately at (204) 224-4304 or customerservice@hitekpm.com .

Satisfaction Guarantee

What's your Satisfaction Guarantee?

We always want you to have a great experience with HITEK. To prove it we have an official Satisfaction Guarantee

We're totally committed to customer satisfaction and want your HITEK experience to be a positive one. If you're not completely satisfied, simply contact Customer Support within 15 days of the scheduled delivery date and we'll do everything we can to ensure that you're happy with your experience. If the product is damaged when you receive it, please contact Customer Support as soon as possible.

We do not accept responsibility for customer errors made when inputting the information for custom printed orders. Please be vigilant to see that there are no spelling or typing errors when placing your orders.

Please remember to preview your designs carefully prior to placing your order to avoid any disappointment when it arrives.

Submitted Content

You agree to not use our Site to send, upload, post or otherwise transmit any Content that violates any applicable federal or state laws. We do not control the Content posted by Customers and we do not guarantee the accuracy, integrity or quality of the Content.

You acknowledge that we shall have the right to refuse to print any Content that violates this agreement or may otherwise be obscene or objectionable. You further acknowledge that we may disclose Content if required to do so by law or in the good faith belief that disclosure is necessary to comply with legal actions or claims, or to protect the rights, property, or personal safety of our business, our customers and the public.

When you, or someone on your behalf, orders a print item under your account, you grant us the license to access and store the digital files for use in processing print orders. You agree that we have no responsibility or liability for the deletion or failure to store any Content transmitted to our Site. We may also from time to time include customers' printed pieces as samples of our products on our website or in our sample packet. You agree to grant us permission to display or mail samples of your piece(s) unless you specifically request that we do not include them in our samples.

Use of Design Templates

The pre-designed electronic templates available through this site are licensed by HITEK for use by its customers. Licensed products include pre-designed electronic template documents that you may modify on our server prior to downloading (each a "Template Design") and logo designs.

Any use of the template design Site, Content and/or Products not expressly authorized by or in breach of these terms constitutes infringement of copyright and other intellectual property rights entitling us and our Licensors to exercise all rights and remedies available under any jurisdiction. Pornographic, defamatory or otherwise unlawful use of Content or Products is strictly prohibited. You agree to comply with any applicable laws or industry codes. Template Design Content or Products shall not be incorporated into a logo, trade mark or service mark belonging to, the property of or registered by any third party. You may not falsely represent, expressly or impliedly, that you are the original creator or author of any Content or Product or that you have any other right, title or interest in the Site, Content or Products, including design elements in the logo design tools. You may not reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Products.

We provide no warranty of any kind that a logo or design created by use of this Site will not infringe or be subject to the claim of infringing any trademark or other rights of another party.

You are entitled to download low-resolution files of the selected Template Design. HITEK shall own the electronic high-resolution PDF file resulting from your placing an order using the customized Template Design. You may purchase the high-resolution PDF upon request.

Privacy Policy and Credit Card Information

No information we collect for order processing or from inquiries is shared with any other company or website. Your information is only used to contact you when necessary, or to provide news, special offers or invitations to participate in customer surveys or testimonials. You may opt-out of receiving non-order related communications on our Unsubscribe page.

Credit Card information is only used to bill you for products and services ordered. Our secure shopping cart uses the latest secure server technology. Your order is submitted and retrieved with a secure connection to our server and remains secure at all times.